https://www.publicservants.com/in-service daily 0.75 2026-04-02 https://www.publicservants.com/in-service/2026-summer-internship monthly 0.5 2026-04-02 https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/d7dcd938-a9a9-4cd0-9a1e-db21829b99e8/Summer+2026+Internship+Graphic In Service: Notes from the Field - Summer creative and civic practice internship - Make it stand out A promotional graphic announcing the Public Servants Creative and civic practice internship. https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/d99296bf-b2ef-4e00-a466-b8169cb5d41a/Public+Servants+Summer+2026+Internship+-+Apply+Graphic In Service: Notes from the Field - Summer creative and civic practice internship - Make it stand out A promotional graphic announcing the Public Servants Creative and civic practice internship. https://www.publicservants.com/in-service/mail-matters-engaging-youth monthly 0.5 2026-03-24 https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/653ad14b-7a9a-4cb6-a2b1-9a3d213a2123/Mail+Matters+Illustration+by+Haimeng+Ge+for+Public+Servants In Service: Notes from the Field - Mail matters: Engaging youth - Make it stand out A child holds a publication made for them, reflecting a sense of recognition, ownership, and belonging. https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/2c3b5ee8-6839-4460-982b-5101915c3a8c/Highlights+Magazine+-+Reader+Mail In Service: Notes from the Field - Mail matters: Engaging youth - Make it stand out Children’s magazines often spotlight their readers—highlighting real kids, their interests, and their voices as part of the story. (Courtesy of Highlights for Children) https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/6b066277-7861-4d10-89a5-8fc5bce81a52/FTC+-+Net+Cetera+Guide+-+2009 In Service: Notes from the Field - Mail matters: Engaging youth - Make it stand out Public-facing materials can support both young people and caregivers—offering guidance that meets each audience where they are. (Courtesy of Ashleigh Axios) https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/504f5581-d7e7-4624-b7c5-91d303bbd6ef/Highlights+Magazine+-+Dear+Reader In Service: Notes from the Field - Mail matters: Engaging youth - Make it stand out Longstanding reader engagement—from letters to featured contributions—helps build lasting relationships with young audiences. (Courtesy of Highlights for Children) https://www.publicservants.com/in-service/what-is-a-mayor monthly 0.5 2026-03-24 https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/c5fb5425-d9f9-415c-9fd1-2ad87bf90d78/Wide-reduced+size.gif In Service: Notes from the Field - What is a mayor - Make it stand out Mayors reflect the communities they serve—shaped by place, perspective, and the systems they lead within. https://www.publicservants.com/in-service/creativity-is-not-a-department monthly 0.5 2026-03-10 https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/f78e2156-a0a8-428c-9629-2c2ce16383ae/Creativity+is+not+a+department In Service: Notes from the Field - Creativity is not a department - Make it stand out Creativity thrives when it’s built collectively—across roles, perspectives, and disciplines. https://www.publicservants.com/in-service/public-data-restraint monthly 0.5 2026-03-03 https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/18ad62cc-258b-4b46-b488-f7c885416402/Public+data+restraint+custom+illlustration In Service: Notes from the Field - Public data restraint - Make it stand out Information does not stay where it is collected. Once entered into systems, it moves—shaped by policies, interpretations, and time. https://www.publicservants.com/in-service/spring-2026-interns monthly 0.5 2026-02-25 https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/af3cb21c-9c30-41e0-b701-ce50bda826a3/Yadu%27s+hobby+cooking In Service: Notes from the Field - Spring 2026 interns - Make it stand out Yadu’s second passion outside of design: cooking. From roasted and smoked duck to ribeye with grilled vegetables and a Brazilian-style New York strip with a sunny-side-up egg, the kitchen is another place where craft and care come together. https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/f84007fa-c568-49d0-afe0-ae2bafa587b9/Haimeng+Ge%27s+cat%2C+Moto In Service: Notes from the Field - Spring 2026 interns - Make it stand out A reminder that curiosity often finds its own container. https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/71b343a8-c013-42e3-b225-5aa920e6b173/MashalZ_ThoughtWeb-BreadTag2.jpg In Service: Notes from the Field - Spring 2026 interns - Make it stand out How one bread tag becomes a map of bigger environmental and design questions. https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/e0baf341-7f33-42ca-bdd7-d84b3d6c335d/Andi+Gunther%27s+Rising+Like+Smoke In Service: Notes from the Field - Spring 2026 interns - Make it stand out Rising Like Smoke—a mixed-media piece layering text, gesture, and abstraction. https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/55bde5dc-180d-4b3c-ab98-cab84327606a/Alyssa+Ross+Art+Samples In Service: Notes from the Field - Spring 2026 interns - Make it stand out A selection of paintings, studio work, and playful self-published pieces from Alyssa’s fine arts practice. https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/ac1a6059-6a52-43b4-b548-c4e83502ff4d/WebsiteIcons_V1forExport_JoinA.png In Service: Notes from the Field - Spring 2026 interns https://www.publicservants.com/in-service/participation-is-designed monthly 0.5 2026-02-17 https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/3de2a688-62e2-4240-aaac-31bb173bd810/Participation+is+designed+-+quality+digital+engagement+for+public+services In Service: Notes from the Field - Participation is designed - Make it stand out Participation does not begin with a platform—it begins with people. Digital tools shape how communities encounter public institutions and whether their voices influence outcomes. https://www.publicservants.com/in-service/personally-identifiable-information-pii monthly 0.5 2026-02-10 https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/257c85f3-df89-4538-a729-be487356049c/PS_BlogImage_PII_InBlog.jpg In Service: Notes from the Field - Personally identifiable information (PII) - Make it stand out In civic systems, people are often known through the records that represent them. https://www.publicservants.com/in-service/what-democratic-institutions-owe-the-public monthly 0.5 2026-02-04 https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/46ca074f-c28f-4183-bdc4-6307f89b07de/PS_BlogImage_GovernmentofPeople_Inblog.jpg In Service: Notes from the Field - What institutions owe the public - Make it stand out Democratic institutions endure through the people entrusted to serve within them. https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/24b7c1b5-fb1f-4db8-91b5-1e0fb005f876/AIGADC-DDFD_170.jpg In Service: Notes from the Field - What institutions owe the public - Make it stand out A public conversation on stewardship, access, and institutional responsibility, hosted by AIGA DC. (Image courtesy of AIGA DC) https://www.publicservants.com/in-service/institutional-transparency monthly 0.5 2026-01-27 https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/a787931a-6e93-4c94-b499-8d481ef43eb2/Institutional+Transparency In Service: Notes from the Field - Institutional transparency - Make it stand out Transparency becomes real not in statutes or dashboards, but in whether people can see, understand, and approach the institutions that shape their lives. https://www.publicservants.com/in-service/city-town-and-county-managers monthly 0.5 2026-03-17 https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/201ee5e8-3b98-445a-be36-eb19b940432c/City%2C+town%2C+and+county+managers+-+civic+glossary In Service: Notes from the Field - City, town, and county managers - Make it stand out Managing public systems means coordinating priorities, resources, and people across complex environments. https://www.publicservants.com/in-service/rebalancing-agile-in-government monthly 0.5 2026-01-13 https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/49919173-d444-402f-9a6c-e5c22beaf488/Clear+structures+don%E2%80%99t+emerge+by+accident.+Public+teams+play+a+critical+role+in+shaping+how+agile+processes+are+built%2C+balanced%2C+and+sustained. In Service: Notes from the Field - Rebalancing agile in government - Make it stand out Agile structures take intention. Public teams shape the balance, clarity, and collaboration needed for reliable delivery. https://www.publicservants.com/in-service/designing-for-crisis-and-resilience monthly 0.5 2026-01-05 https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/fc42ce37-8926-4f37-96f4-12086022e925/Designing+for+crisis+and+resilience In Service: Notes from the Field - Designing for crisis and resilience - Make it stand out A visual metaphor for public systems under stress—fragmented, interdependent, and still capable of repair. https://www.publicservants.com/in-service/one-year-in-service monthly 0.5 2026-01-02 https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/e51226cc-43f7-455e-bb99-652c42b881e5/Public+Servants+physical+artifacts+from+2025 In Service: Notes from the Field - One year in service - Make it stand out Tools and artifacts from Public Servants’ first year of practice. https://www.publicservants.com/in-service/who-owns-the-user-in-government monthly 0.5 2025-12-16 https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/ae50acfb-30b5-4b1d-b449-25b1e939b774/When+roles+are+clarified+and+responsibility+is+shared%2C+teams+can+hold+work%E2%80%94and+the+people+it+serves%E2%80%94with+greater+care.+Effective+collaboration+isn%E2%80%99t+about+ownership%3B+it%E2%80%99s+about+stewardship. In Service: Notes from the Field - Who owns the user? - Make it stand out When roles are clarified and responsibility is shared, teams can hold work—and the people it serves—with greater care. Effective collaboration isn’t about ownership; it’s about stewardship. https://www.publicservants.com/in-service/community-engagement monthly 0.5 2025-12-09 https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/26987492-93c9-4f3f-9cd7-56bd6ad37ce8/Community+Engagement In Service: Notes from the Field - Community engagement - Make it stand out Community engagement is built on relationships—trust, shared understanding, and ongoing collaboration between institutions and the people they serve. https://www.publicservants.com/in-service/digital-inclusion-is-public-service monthly 0.5 2025-12-02 https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/669572c7-c221-4bd1-97b1-3bd44de06252/Digital+Inclusion+Illustration In Service: Notes from the Field - Digital inclusion is public service - Make it stand out Even for people with a smartphone, accessing public services isn’t guaranteed. Low bandwidth, unstable housing, and limited alternatives can make digital systems inaccessible—underscoring why digital inclusion must be a requirement for public service. https://www.publicservants.com/in-service/public-centered-design monthly 0.5 2025-11-25 https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/d3f30971-b8b0-4f49-b465-405eb55d6467/Public-centered+design+illustration In Service: Notes from the Field - Public-centered design - Make it stand out Public work is never just process, it’s people carrying complexity while trying to serve well. https://www.publicservants.com/in-service/2026-spring-internship monthly 0.5 2026-03-30 https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/ec049624-574f-495e-9e6a-37c85e2168d6/PS+Internship+Promo+-+Spring+2026 In Service: Notes from the Field - Creative and civic practice internship - Make it stand out A promotional graphic announcing the Public Servants Creative and civic practice internship. https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/58f4f5df-1c83-4573-ad2b-1a0a99214eab/PS+internship+Promo+-+Spring+2026 In Service: Notes from the Field - Creative and civic practice internship - Make it stand out A promotional graphic announcing the Public Servants Creative and civic practice internship. https://www.publicservants.com/in-service/who-bears-the-costs-of-ai-innovation monthly 0.5 2025-11-18 https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/6a5cc850-1db9-40b0-a950-fc89c12e60ec/Cost+of+AI+Innovation+-+Book+Metaphor In Service: Notes from the Field - Who bears the costs of AI innovation? - Make it stand out Uneven wear reveals uneven impact. Systems rarely erode evenly—and neither do the costs of innovation. https://www.publicservants.com/in-service/building-alignment-after-an-election monthly 0.5 2025-11-13 https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/715af756-d76d-4151-8313-5043f4798ad0/PS_BlogImage_AfterAnElection_InBlog.jpg In Service: Notes from the Field - Building alignment after an election - Make it stand out Steady leadership matters most when everything else is in motion. https://www.publicservants.com/in-service/how-public-servants-build-trust monthly 0.5 2025-11-06 https://www.publicservants.com/in-service/experience-tapestry monthly 0.5 2025-10-30 https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/1760733355825-YMP4QIIM1CHC7UD5C34V/ExperienceTapestry_00_teaser.jpg In Service: Notes from the Field - Experience Tapestry™ - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/2acf1089-9a32-49b9-b1b3-1787066fda99/Experience+Tapestry+Graphic+-+Venn+diagram In Service: Notes from the Field - Experience Tapestry™ - Make it stand out Venn diagram of the Experience Tapestry™ showing Individual Experiences (User Experience, Life Journey Experience, Resident Experience), Collective Experiences (Community Experience, Civic Experience), their overlap (Customer Experience, Patient Experience, Employee Experience), and System Experiences (Service Experience, Environmental Experience) beneath both. https://www.publicservants.com/in-service/environmental-experience-enx monthly 0.5 2025-10-28 https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/1760733379807-R09FMPNG16WGKJ989JGF/ExperienceTapestry_EnX_teaser.jpg In Service: Notes from the Field - Environmental Experience (EnX) - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.publicservants.com/in-service/civic-experience-civx monthly 0.5 2025-10-28 https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/1760733398456-GGP1LBNJ8TSSDKI5UWRM/ExperienceTapestry_CivX_teaser.jpg In Service: Notes from the Field - Civic Experience (CivX) - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.publicservants.com/in-service/life-journey-experience-ljx monthly 0.5 2025-10-28 https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/1760733411445-JH99GCYN1X3QP9O4PGDG/ExperienceTapestry_LJX_teaser.jpg In Service: Notes from the Field - Life Journey Experience (LJX) - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.publicservants.com/in-service/community-experience-comx monthly 0.5 2025-10-28 https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/1760733423850-ZM514MR3EETWI0OEN0QL/ExperienceTapestry_ComX_teaser.jpg In Service: Notes from the Field - Community Experience (ComX) - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.publicservants.com/in-service/resident-experience-rx monthly 0.5 2025-10-28 https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/1760733437830-77BJPNTUVGN0QKJN4PB4/ExperienceTapestry_RX_teaser.jpg In Service: Notes from the Field - Resident Experience (RX) - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.publicservants.com/in-service/employee-experience-ex monthly 0.5 2025-10-28 https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/1760733452853-GO1VERX2GY0HBZGLIMOI/ExperienceTapestry_EX_teaser.jpg In Service: Notes from the Field - Employee Experience (EX) - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.publicservants.com/in-service/patient-experience-px monthly 0.5 2025-10-28 https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/1760733468166-OR3AFKNCZLQVHADV27BU/ExperienceTapestry_PX_teaser.jpg In Service: Notes from the Field - Patient Experience (PX) - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.publicservants.com/in-service/service-experience-sx monthly 0.5 2025-10-28 https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/1760733481215-KBNKQYDA2EFT72YYPDDR/ExperienceTapestry_SX_teaser.jpg In Service: Notes from the Field - Service Experience (SX) - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.publicservants.com/in-service/customer-experience-cx monthly 0.5 2025-10-28 https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/1760733495996-UA62TSW5X3EA8L0CCPEB/ExperienceTapestry_CX_teaser.jpg In Service: Notes from the Field - Customer Experience (CX) - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.publicservants.com/in-service/user-experience-ux monthly 0.5 2025-10-28 https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/1760733513998-XCRJLOW1H35XQO14J0MV/ExperienceTapestry_UX_teaser.jpg In Service: Notes from the Field - User Experience (UX) - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.publicservants.com/in-service/design-for-public-communications monthly 0.5 2025-10-21 https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/5d91966c-a21e-4ad0-bebe-b49e8c70280e/PS_BlogImage_DesignPublicComms_InBlog.jpg In Service: Notes from the Field - Design for public communications - Make it stand out Communications professionals, designers, and the public—working together to build trust. https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/3166b9f3-a62b-4462-ade9-8bc0d001e504/aaxios_portfolio_wethepeople_moving_mobile_2b.gif In Service: Notes from the Field - Design for public communications - Make it stand out The We the People petitions platform, redesigned to make engaging with government clear, digital, and trustworthy. https://www.publicservants.com/in-service/timely-interventions-for-public-services monthly 0.5 2025-10-15 https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/e8c5cfd1-b654-4c75-bf1e-41ace3172cd7/Timely+interventions+in+health+as+a+model+for+responsive+public+services. In Service: Notes from the Field - Timely interventions for public services - Make it stand out Timely interventions in health offer a model for responsive public services—demonstrating how technology, design, and policy can come together to meet people and communities when it matters most. https://www.publicservants.com/in-service/policies-as-promises-designing-culture-through-care monthly 0.5 2025-10-15 https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/22be93e5-3439-4201-9e9a-5c5d4bb7f602/An+illustration+of+a+diverse+group+of+people+working+together+in+a+bright%2C+modern+office+space.+The+scene+conveys+collaboration%2C+trust%2C+and+care%2C+with+warm+tones+of+blue%2C+yellow%2C+and+orange. In Service: Notes from the Field - Policies as promises: culture through care - Make it stand out At Public Servants, policies are designed to reflect the culture we want to grow—one built on trust, care, and collaboration. https://www.publicservants.com/in-service/public-servants-at-dotgov-design monthly 0.5 2025-10-01 https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/2316f1f0-fe05-4d72-ab25-39bf1035c0d9/DotGov+Design+2025+logo+paired+with+%22DotGov+Design+Conference%22+in+a+circle In Service: Notes from the Field - Public Servants at DotGov Design - Make it stand out 2025 DotGov Design Conference mark. (© AIGA DC) https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/9eaf7810-1b2b-42bb-b935-58bda850795a/DotGov+Design%E2%80%99s+first+organizing+committee+at+the+2015+kickoff+conference. In Service: Notes from the Field - Public Servants at DotGov Design - Make it stand out The DotGov Design Conference’s first organizing committee at the 2015 kickoff conference. (Image © AIGA DC) https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/ef2a812b-d94b-49bf-8673-795852800f87/DotGov+Design+conference+leaders+and+volunteers+at+the+2016+gathering.+%28One+committee+member+missing%3A+Jennifer+Ehlers. In Service: Notes from the Field - Public Servants at DotGov Design - Make it stand out DotGov Design conference leaders at the 2016 gathering. (Image © AIGA DC) https://www.publicservants.com/in-service/when-private-tech-meets-public-service monthly 0.5 2025-09-23 https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/710cdd22-a3fa-49bd-a10a-52339593b5df/Tech+Contradictions+Blog+post+Image+-+scales+of+justice+with+robot+and+human+hand In Service: Notes from the Field - When private tech meets public service - Make it stand out An illustration of a robotic hand holding the scales of justice opposite a human hand pointing forward. The image symbolizes the tension and balance between technology, ethics, and human accountability in shaping fair public systems. https://www.publicservants.com/in-service/policy-that-doesnt-break-delivery monthly 0.5 2025-09-17 https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/559dd0b7-a066-4e8e-8255-88a48302882c/Policy+Delivery+alignment In Service: Notes from the Field - Designing policy that doesn’t break delivery - Make it stand out A conceptual illustration showing residents moving through a city landscape built from oversized documents and bold geometric forms. The imagery conveys how policies on paper shape the everyday paths people must navigate—and how design choices affect whether those paths are smooth or obstructed. https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/1754082316744-J1624E29MHMTK7CLWNRE/Public+Servants+LLC+Trust+Signals+Scorecard+Promo In Service: Notes from the Field - Designing policy that doesn’t break delivery - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.publicservants.com/in-service/interoperability-in-civic-tech monthly 0.5 2025-09-09 https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/567d2cec-2949-463a-9335-9c8afa6c512d/Interoperability+in+civic+tech+-+and+what+it+looks+like+behind+the+scenes In Service: Notes from the Field - Interoperability in civic tech - Make it stand out This illustration shows a person seated in the middle of a data center, working on a document. Orange and blue streams flow across the floor, visually connecting the surrounding servers. The image symbolizes interoperability: separate systems and data streams working together in coordinated, human-centered ways. https://www.publicservants.com/in-service/more-than-digital monthly 0.5 2025-09-02 https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/9cebb867-69ce-4f37-b325-c2b541befa62/Blog+Image+-+Public+Servants+LLC+-+More+than+digital+-+in+healthcare+setting In Service: Notes from the Field - More than digital - Make it stand out Service design spans digital and physical touchpoints—improving experiences in healthcare and beyond. https://www.publicservants.com/in-service/design-research-with-a-heart monthly 0.5 2025-08-25 https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/3f2d8e57-529b-47d8-ad7b-2393a9a6a8a8/Design+research+with+heart+-+care+image In Service: Notes from the Field - Design research with a heart - Make it stand out Two figures stand among layered speech bubbles and heart icons, symbolizing empathy, care, and connection at the heart of human-centered design research. https://www.publicservants.com/in-service/trust-new-civic-infrastructure monthly 0.5 2025-08-21 https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/32edc712-7cdb-4a41-99c6-76b82cb97b2b/Civic+infrastructure+with+heart+and+care%2C+leading+to+trust In Service: Notes from the Field - Trust is the new infrastructure - Make it stand out An abstract illustration of roads, buildings, and civic symbols—centered around a golden heart—representing trust as the foundation of public systems. https://www.publicservants.com/in-service/anti-ego-design monthly 0.5 2025-08-18 https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/996dc329-68b5-496a-bd5f-6623f5329cb5/Public+Servants+LLC+Blog+Image+-+Anti-Ego In Service: Notes from the Field - Anti-ego design - Image: Holding the threads together – The practice of anti-ego design An abstract scene where no one leads alone—three figures guide threads into a shared creation, reflecting how anti-ego designers co-create through listening, synthesis, and collective care. https://www.publicservants.com/in-service/summer-fridays-recap-1 monthly 0.5 2025-08-13 https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/6591dd44-4f0a-4d01-b0ca-13f8d8007bec/Summer+Fridays+Event+Series+Graphic In Service: Notes from the Field - Summer Fridays: Recap 1 - Make it stand out An abstract illustration of people in conversation, reflecting the collaborative spirit of the Summer Fridays series. https://www.publicservants.com/in-service/why-i-started-public-servants-llc monthly 0.5 2025-11-25 https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/703de8dc-7d9f-49af-a1c0-1e2535192ff1/Ashleigh+Axios+Photo+November+2024 In Service: Notes from the Field - Why I started Public Servants LLC - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.publicservants.com/in-service/trust-signals-scorecard monthly 0.5 2026-01-01 https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/1753804876633-37PUVVJPLWU5QNYSCPLW/Public+Servants+LLC+-+Interactive+Trust+Signals+Scorecard+Teaser+Image In Service: Notes from the Field - Trust Signals Scorecard - Make it stand out A glimpse at the interactive Trust Signals Scorecard—a practical tool for evaluating how government or public-facing actions earn, risk, or reinforce public trust. https://www.publicservants.com/in-service/bridging-product-management-design-government monthly 0.5 2025-12-10 https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/9e8b9931-a3b5-41a5-b2fe-2ce7b51d53a8/Product+management+and+human-centered+design+come+together In Service: Notes from the Field - PDM meets HCD - Make it stand out A product manager and designer collaborate, bridging the gap to focus on shared goals and mutual understanding. https://www.publicservants.com/in-service/what-is-public-value monthly 0.5 2025-08-01 https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/1750452514084-I0MNIWG30AMCUN0U5O5M/A+public+servant+stands+before+an+audience%2C+holding+a+large+mirror+that+reflects+a+diverse+group+of+smiling+community+members%2C+symbolizing+the+idea+of+public+value+being+rooted+in+the+people+served. In Service: Notes from the Field - Public value - Make it stand out An illustration of a public servant presenting to an audience. Instead of a slide or chart, she holds up a round mirror reflecting a diverse group of community members—suggesting that public value is defined not by internal performance metrics, but by how well government reflects and serves the people. https://www.publicservants.com/in-service/earning-trust-in-public-service monthly 0.5 2025-08-01 https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/67c1fb0e-2745-4484-a739-615dc381a2b8/A+blue+ceramic+bowl+repaired+with+gold+using+the+Japanese+art+of+kintsugi%2C+symbolizing+beauty+and+strength+in+restored+fractures.+Photorealistic+illustration+on+a+clean+white+background. In Service: Notes from the Field - Earning trust in public service - Make it stand out This image of a kintsugi-repaired bowl illustrates the central theme of the blog post: trust as something that can be fractured and painstakingly repaired over time. The golden seams highlight not just the break, but the care taken to restore it—mirroring how public service must rebuild trust through presence, transparency, and integrity. https://www.publicservants.com/in-service/lived-experience-is-expertise monthly 0.5 2025-08-01 https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/1750452451076-2MRG8JKBT1TOGYBDQ2LC/Lived+Experience+Illustration+of+a+caregiver+supporting+an+elderly+man+in+bed. In Service: Notes from the Field - Lived experience is expertise - Make it stand out A hand-painted style illustration of an older woman gently handing a glass of water and medicine to an elderly man resting in bed. The scene conveys care, closeness, and lived knowledge through everyday caregiving—underscoring how expertise can come from direct, compassionate experience rather than formal training. https://www.publicservants.com/in-service/the-hidden-costs-of-administrative-burden monthly 0.5 2025-08-01 https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/1750452391984-AUIE6QTUDGCQV3EG6ED7/A+complicated+hedge+maze+representing+administrative+burden+and+complexity%2C+with+multiple+spheres+further+blocking+the+paths. In Service: Notes from the Field - Administrative burden - Make it stand out This image illustrates the concept of administrative burden through metaphor: navigating public services can feel like being trapped in a maze. The dense, winding paths and blocked routes represent the layers of paperwork, confusing rules, and system friction that stall residents, frontline staff, and delivery partners alike. https://www.publicservants.com/in-service/participatory-governance-is-democracy-at-work monthly 0.5 2025-08-01 https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/1750452331621-G8BADEHRCCLH2CSPDIVH/An+array+of+colorful+fingerprints+float+through+open+space%2C+each+unique. In Service: Notes from the Field - Participatory governance works - Make it stand out Floating fingerprints in a range of colors represent the diversity of perspectives and lived experiences that shape participatory governance. Each mark signifies a unique voice contributing to decisions that affect the whole. https://www.publicservants.com/in-service/the-role-of-public-servants-in-government monthly 0.5 2025-08-01 https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/1750452271794-JG1NS20ZY4V9DCUOB5LT/An+abstract+digital+illustration+of+layered+mechanical+components+in+Public+Servants+brand+colors.+Gears%2C+curves%2C+and+overlapping+shapes+evoke+the+complexity+and+interdependence+of+public+systems+and+the+people+who+keep+them+running. In Service: Notes from the Field - Public servants in government - Make it stand out Public service is a system made up of many parts—technical, human, and structural. This illustration represents the interwoven, essential roles of public servants who help keep it all moving. https://www.publicservants.com/in-service/celebrating-those-who-keep-the-public-first monthly 0.5 2025-08-01 https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/23697c59-19d4-4c64-b213-855c2fddf080/Official+logo+for+the+2025+Service+to+the+Citizen+Awards In Service: Notes from the Field - Honoring public-first workers - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.publicservants.com/in-service/what-is-a-public-servant monthly 0.5 2026-03-13 https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/1750452168552-VXCIAFMYTXK4CFX6U5BL/An+abstract+digital+illustration+featuring+a+diverse+group+of+public+servants+rendered+in+bold+geometric+shapes In Service: Notes from the Field - What is a public servant? - Make it stand out A visual representation of the people behind public systems—diverse, dedicated, and essential. Public servants come from all walks of life, each bringing their own care, expertise, and sense of service to the work of governance. https://www.publicservants.com/in-service/the-policy-implementation-gap monthly 0.5 2025-08-01 https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/1750452095502-PS32ARVDZP79GQY1R3YV/Policy+Implementation+Gap+Visual+Metaphor+-+Canyon+image In Service: Notes from the Field - Policy implementation gap - Make it stand out A stylized landscape split by a deep, winding canyon—illustrating the divide between policy intent and real-world implementation. This visual metaphor reflects the complexity and consequences of gaps between what policies promise and what systems deliver. https://www.publicservants.com/in-service/what-is-service-design-really monthly 0.5 2025-08-01 https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/1750452029755-YQ76EWF2E1177Y4FA4NH/Abstract+illustration+of+four+people+collaborating+on+a+design+map+and+system. In Service: Notes from the Field - What is service design, really? - Make it stand out Service design brings people together to make sense of complexity—unfurling challenges into clear, intentional systems. https://www.publicservants.com/in-service/fit-snapshot-how-we-decide monthly 0.5 2025-08-01 https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/1750451956858-IKHX5C5XR5FAG0WLMG49/Stylized+illustration+of+women+collaborating+and+communicating+in+modular+panels%2C+with+abstract+shapes+in+blue%2C+yellow%2C+and+white. In Service: Notes from the Field - How we decide who to work with - Make it stand out Visualizing the spirit of the Fit Snapshot—thoughtful, values-aligned collaboration built on care, clarity, and mutual respect. https://www.publicservants.com/in-service/what-we-mean-when-we-say-public-service monthly 0.5 2025-11-10 https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/1750451887173-FK2Y4V7P0IL9Z48BXW7O/Abstract+geometric+illustration+of+overlapping+human+profiles+and+shapes+in+bold+blue%2C+black%2C+and+yellow. In Service: Notes from the Field - What we mean by “public service” - Make it stand out Faces of public service—abstracted. This artwork reflects the layered, intersecting roles of people who serve the public good, whether from within institutions or alongside communities. https://www.publicservants.com/in-service/the-deeper-problem-in-public-service monthly 0.5 2025-08-01 https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/1750451818786-972XLF9C5W0FK0XXB54Y/3D-style+illustration+of+simplified+blue+figures+pushing+a+white+sphere+up+a+series+of+abstract+hills+in+blue%2C+black%2C+and+yellow. In Service: Notes from the Field - Public service problems - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.publicservants.com/in-service/boundary-spanning monthly 0.5 2025-08-01 https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/a5bbb884-240d-4bef-9a74-b6e7f9cba0b5/Venn+diagram+showing+overlap+of+%E2%80%9CPeople+%26+Relationships%2C%E2%80%9D+%E2%80%9CIdeas+%26+Information%2C%E2%80%9D+and+%E2%80%9CSystems+%26+Structures%2C%E2%80%9D+labeled+%E2%80%9CBoundary+Spanning.%E2%80%9D In Service: Notes from the Field - Boundary spanning - Make it stand out Boundary spanning happens at the intersection of people and relationships, ideas and information, and systems and structures. https://www.publicservants.com/in-service/public-servants-name monthly 0.5 2025-08-01 https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/1750451581544-5RVQ0JBYTH7965YSKWAS/Abstract+illustration+with+smooth%2C+colorful+3D+shapes+surrounding+the+Public+Servants+logo+at+the+center. In Service: Notes from the Field - Behind the name Public Servants - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.publicservants.com/in-service/introducing-in-service monthly 0.5 2025-08-01 https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/1750451493147-H32TKZ7DYCRPKZ5CLGQL/Abstract+digital+illustration+with+smooth%2C+three-dimensional+shapes+in+blue%2C+purple%2C+and+black+floating+over+a+vibrant+yellow+background. In Service: Notes from the Field - “In Service: Notes from the Field” - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.publicservants.com/in-service/category/Civic+Glossary monthly 0.5 https://www.publicservants.com/in-service/category/News+%26+Updates monthly 0.5 https://www.publicservants.com/in-service/category/Working+in+Public monthly 0.5 https://www.publicservants.com/in-service/category/Ideas+%26+Essays monthly 0.5 https://www.publicservants.com/in-service/category/Tools+%26+Frameworks monthly 0.5 https://www.publicservants.com/in-service/category/Field+Notes monthly 0.5 https://www.publicservants.com/in-service/category/Civic+Tools monthly 0.5 https://www.publicservants.com/in-service/category/Civic+Innovation monthly 0.5 https://www.publicservants.com/in-service/tag/Product+Management monthly 0.5 https://www.publicservants.com/in-service/tag/Boundary+Spanning monthly 0.5 https://www.publicservants.com/in-service/tag/Human-Centered+Design monthly 0.5 https://www.publicservants.com/in-service/tag/Public+Safety+Net monthly 0.5 https://www.publicservants.com/in-service/tag/Government+Work monthly 0.5 https://www.publicservants.com/in-service/tag/Public+Servants monthly 0.5 https://www.publicservants.com/in-service/tag/Open+Data monthly 0.5 https://www.publicservants.com/in-service/tag/Digital+Services monthly 0.5 https://www.publicservants.com/in-service/tag/Civic+Tech monthly 0.5 https://www.publicservants.com/in-service/tag/Perspective monthly 0.5 https://www.publicservants.com/in-service/tag/Future+of+Public+Service monthly 0.5 https://www.publicservants.com/in-service/tag/Organizational+Strategy monthly 0.5 https://www.publicservants.com/in-service/tag/Civic+Design monthly 0.5 https://www.publicservants.com/in-service/tag/News monthly 0.5 https://www.publicservants.com/in-service/tag/Event+Recap monthly 0.5 https://www.publicservants.com/in-service/tag/Summer+Fridays monthly 0.5 https://www.publicservants.com/in-service/tag/Human-Centered+Research monthly 0.5 https://www.publicservants.com/in-service/tag/Nonprofit+Service+Design monthly 0.5 https://www.publicservants.com/in-service/tag/Framework monthly 0.5 https://www.publicservants.com/in-service/tag/Civic+Innovation monthly 0.5 https://www.publicservants.com/in-service/tag/Equity+in+practice monthly 0.5 https://www.publicservants.com/in-service/tag/Cultural+Practices monthly 0.5 https://www.publicservants.com/in-service/tag/Health monthly 0.5 https://www.publicservants.com/in-service/tag/Collective+Care monthly 0.5 https://www.publicservants.com/in-service/tag/Service+Design monthly 0.5 https://www.publicservants.com/in-service/tag/Nonprofit+Work monthly 0.5 https://www.publicservants.com/in-service/tag/Government+Research monthly 0.5 https://www.publicservants.com/in-service/tag/Design+Research monthly 0.5 https://www.publicservants.com/in-service/tag/Sponsorship monthly 0.5 https://www.publicservants.com/in-service/tag/Our+Brand monthly 0.5 https://www.publicservants.com/in-service/tag/Participatory+Governance monthly 0.5 https://www.publicservants.com/in-service/tag/Glossary monthly 0.5 https://www.publicservants.com/in-service/tag/Collaboration monthly 0.5 https://www.publicservants.com/in-service/tag/Ashleigh+Axios monthly 0.5 https://www.publicservants.com/in-service/tag/Public+Sector+Strategy monthly 0.5 https://www.publicservants.com/in-service/tag/Fit+Snapshot monthly 0.5 https://www.publicservants.com/in-service/tag/Public+Systems monthly 0.5 https://www.publicservants.com/in-service/tag/Public+Trust monthly 0.5 https://www.publicservants.com/in-service/tag/Policy+Implementation monthly 0.5 https://www.publicservants.com/in-service/tag/Civic+Tools monthly 0.5 https://www.publicservants.com/in-service/tag/Data+and+privacy monthly 0.5 https://www.publicservants.com/in-service/tag/Our+Values monthly 0.5 https://www.publicservants.com/home daily 1.0 2026-03-26 https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/0647331e-b78c-439f-9e6a-a1a3e19fdd96/PS_Workshop_CivicDesign_opt.jpg https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/9fdf01e9-6ed4-4789-b8b9-5355dd0f9cee/PS_Workshop_PublicSectorResearch_opt.jpg https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/2ffd1fab-ad09-4866-8cf4-73432c4f5e46/CommunityEngagement_edited_1000.jpg https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/0c3ecb2e-954c-4680-a0f9-10007e208524/PS_Workshop_DesignOps_opt.jpg https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/f78e2156-a0a8-428c-9629-2c2ce16383ae/Creativity+is+not+a+department https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/1774297871601-K34OMT9KPGY36FWF90YE/Lessons+from+children%27s+magazine https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/1772483358960-RY34ZCOLTHXUPEJ0G077/Public+data+restraint https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/24b7c1b5-fb1f-4db8-91b5-1e0fb005f876/AIGA+DC+-+Designing+Democracy%27s+Front+Door+panel https://www.publicservants.com/services daily 0.75 2025-10-29 https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/b61b84bc-d167-4e45-be66-01b8297bf0fc/Public+Servants+Core+Capabilities%3A+systems%2C+policy%2C+community https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/fa49a865-22ec-4777-856d-8415b0c706c9/Portrait-style+impressionist+illustration+of+Abigail+Fisher https://www.publicservants.com/about daily 0.75 2026-03-31 https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/7fa5779f-fb33-43a1-9050-a67e44fbbfca/AIGA+DC+Designing+Democracy%27s+Front+Door+Panel https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/bb7e2d58-8fb4-4532-9325-622b11142ac8/Founders+Sandbox+Event https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/d99296bf-b2ef-4e00-a466-b8169cb5d41a/Public+Servants+Summer+2026+Internship+%7C+Apply+now https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/ae911545-25da-40e7-8a6e-b2b933a151a1/Values.png https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/f174ecee-c63f-400c-a00b-662daf51ce18/Values_2.png https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/7f5edf30-6909-4890-aae2-95b658bddb1f/Values_1.png https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/c6043bdc-0876-427d-adb7-315eb979323a/Values_3.png https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/b7934fd3-aeed-4250-942b-abf5db338278/Values_4.png https://www.publicservants.com/contact daily 0.75 2025-06-27 https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/7656d852-5365-459c-a4eb-27b4b4ecc97f/WebsiteIcons_V1forExport_JoinA.png https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/82cb535b-8dab-49a6-b653-16f0c0bce378/WebsiteIcons_V1forExport_CollaborateA.png https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/b8a29004-de4d-43f4-a1fb-ee3ef46d217f/WebsiteIcons_V1forExport_MissionA.png https://www.publicservants.com/accessibility-statement daily 0.75 2025-06-20 https://www.publicservants.com/about/our-story daily 0.75 2025-07-24 https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/13c5eba9-25ee-4c09-9c83-713719c900d5/Ashleigh+Axios%2C+November+2024+Portrait https://www.publicservants.com/services/workshops daily 0.75 2026-03-09 https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1615225259531-0HK0SKZ3FR5VOEIG39FB/Rectangle+26.jpg Workshops and training https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1615225322403-8M32U1NK41JYCCJQCWP7/Rectangle+25.jpg Workshops and training https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1615225298850-6RK21Y7YG7VPMPS9NQT9/Rectangle+27.jpg Workshops and training https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1615225322403-8M32U1NK41JYCCJQCWP7/Rectangle+25.jpg Workshops and training https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1615225298850-6RK21Y7YG7VPMPS9NQT9/Rectangle+27.jpg Workshops and training https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1615225259531-0HK0SKZ3FR5VOEIG39FB/Rectangle+26.jpg Workshops and training https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/fa49a865-22ec-4777-856d-8415b0c706c9/Portrait-style+impressionist+illustration+of+Abigail+Fisher https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/0c3ecb2e-954c-4680-a0f9-10007e208524/PS_Workshop_DesignOps_opt.jpg https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/7802c6f2-2a7a-40c5-8cc1-df8649af9537/PS_Workshop_DesignProductMgmt_opt.jpg https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/0647331e-b78c-439f-9e6a-a1a3e19fdd96/PS_Workshop_CivicDesign_opt.jpg https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/9fdf01e9-6ed4-4789-b8b9-5355dd0f9cee/PS_Workshop_PublicSectorResearch_opt.jpg https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/2ffd1fab-ad09-4866-8cf4-73432c4f5e46/CommunityEngagement_edited_1000.jpg https://images.squarespace-cdn.com/content/v1/67855ef74a516827a7823695/d1c8eebf-33f4-4c9a-bdca-9c9bc93a3374/Public+Servants+Workshop%3A+Communications+Operations