In Service: Notes from the Field

Tactical insights and thoughtful dispatches from inside the work.


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We write regularly about the ideas, tools, and practices shaping better public systems. View all blog posts or browse posts by theme to dig into the topics that matter most to you.

News & Updates Public Servants Team News & Updates Public Servants Team

Summer 2026 interns

Meet Public Servants’ Summer 2026 intern cohort—a talented set of emerging illustrators, digital strategists, and researchers exploring the intersection of public service and creative practice. Get to know them in their own words.

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Civic Glossary Public Servants Team Civic Glossary Public Servants Team

What is accessibility?

Accessibility is the practice of ensuring people can meaningfully access, understand, navigate, and participate in environments, services, programs, products, and communications. In public-interest work, accessibility extends beyond websites and compliance—it shapes whether people can fully participate in public life.

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Civic Glossary Public Servants Team Civic Glossary Public Servants Team

Public interest

Public interest refers to the well-being of the broader community—prioritizing outcomes that benefit society as a whole. But in practice, defining and delivering on the public interest requires more than intention. It demands clear judgment, inclusive design, and systems that translate values into real-world impact.

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Ideas & Essays Megan Smith Ideas & Essays Megan Smith

Mail matters: Engaging youth

Children’s magazines have spent decades learning how to capture—and sustain—young readers’ attention. In this guest essay, we explore what children’s publishing can teach nonprofits, governments, and others working to connect meaningfully with the next generation.

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News & Updates Public Servants Team News & Updates Public Servants Team

Spring 2026 interns

Meet the Spring 2026 Public Servants interns—a set of emerging designers, writers, and researchers exploring public service as a lived, ethical practice. In their own words, they share what draws them to civic work and what they hope to build this season.

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Ideas & Essays Public Servants Team Ideas & Essays Public Servants Team

Participation is designed

Participation is not a feature set. It is the product of the structures, platforms, and processes through which people encounter public institutions. When digital infrastructure lowers barriers, surfaces lived experience, and builds trust over time, engagement moves from symbolic to consequential—and public decisions improve.

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Civic Glossary Public Servants Team Civic Glossary Public Servants Team

Personally identifiable information (PII)

Personally identifiable information (PII) is the data public systems use to recognize people and make decisions about their lives. In civic contexts, it goes far beyond names and numbers—shaping access to care, housing, safety, and opportunity, and carrying both individual and collective histories.

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Ideas & Essays Public Servants Team Ideas & Essays Public Servants Team

What institutions owe the public

Democratic institutions are under strain—but their obligations to the public have not changed. Drawing from cross-administration reflections and lived experience, this piece outlines what public-facing institutions owe the people they serve: care, continuity, access, and accountability—especially in moments when trust is most fragile.

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