In Service: Notes from the Field
Tactical insights and thoughtful dispatches from inside the work.
Explore by topic
We write regularly about the ideas, tools, and practices shaping better public systems. View all blog posts or browse posts by theme to dig into the topics that matter most to you.
Summer 2026 interns
Meet Public Servants’ Summer 2026 intern cohort—a talented set of emerging illustrators, digital strategists, and researchers exploring the intersection of public service and creative practice. Get to know them in their own words.
What is accessibility?
Accessibility is the practice of ensuring people can meaningfully access, understand, navigate, and participate in environments, services, programs, products, and communications. In public-interest work, accessibility extends beyond websites and compliance—it shapes whether people can fully participate in public life.
Public interest
Public interest refers to the well-being of the broader community—prioritizing outcomes that benefit society as a whole. But in practice, defining and delivering on the public interest requires more than intention. It demands clear judgment, inclusive design, and systems that translate values into real-world impact.
Summer creative and civic practice internship
Public Servants’ Summer 2026 creative and civic practice internship is a paid, part-time, remote contract role offering space for early-career creatives to contribute to real projects in design, storytelling, and public-interest work. Applications are open.
Mail matters: Engaging youth
Children’s magazines have spent decades learning how to capture—and sustain—young readers’ attention. In this guest essay, we explore what children’s publishing can teach nonprofits, governments, and others working to connect meaningfully with the next generation.
Spring 2026 interns
Meet the Spring 2026 Public Servants interns—a set of emerging designers, writers, and researchers exploring public service as a lived, ethical practice. In their own words, they share what draws them to civic work and what they hope to build this season.
Participation is designed
Participation is not a feature set. It is the product of the structures, platforms, and processes through which people encounter public institutions. When digital infrastructure lowers barriers, surfaces lived experience, and builds trust over time, engagement moves from symbolic to consequential—and public decisions improve.
Personally identifiable information (PII)
Personally identifiable information (PII) is the data public systems use to recognize people and make decisions about their lives. In civic contexts, it goes far beyond names and numbers—shaping access to care, housing, safety, and opportunity, and carrying both individual and collective histories.
What institutions owe the public
Democratic institutions are under strain—but their obligations to the public have not changed. Drawing from cross-administration reflections and lived experience, this piece outlines what public-facing institutions owe the people they serve: care, continuity, access, and accountability—especially in moments when trust is most fragile.
Collaborate
Explore what’s possible with the right expertise.