In Service: Notes from the Field
Tactical insights and thoughtful dispatches from inside the work.
Explore by topic
We write regularly about the ideas, tools, and practices shaping better public systems. View all blog posts or browse posts by theme to dig into the topics that matter most to you.
Listening to local government leaders
Public Servants is seeking city managers, county managers, town managers, chief administrative officers, and other local government leaders to participate in a national research effort exploring leadership experiences in local government.
Design research with a heart
Design research in government and nonprofits isn’t just about collecting data—it’s about showing care. By grounding our work in human-centered, trauma-informed, and community-engaged approaches, we can uncover deeper truths, minimize harm, and generate insights that drive meaningful change. This is research with a heart: rigorous, respectful, and designed for public good.
Lived experience is expertise
Lived experience isn’t anecdotal, it’s essential. Learn how civic teams can honor it as a form of expertise and design more accountable public systems.
Collaborate
Explore what’s possible with the right expertise.