Patient Experience (PX) captures how people encounter care—from appointments and instructions to coordination between providers and services. In public systems, PX is where health outcomes and dignity are most visible. Strong PX depends on clear communication, empathy, and seamless handoffs across systems, ensuring patients feel supported, not lost.

Timely interventions provide public services at the moment they’re most needed. Anchored in public health but extending to education, social support, and civic engagement, these approaches help governments design systems that are adaptive, equitable, and trusted.