In Service: Notes from the Field
Tactical insights and thoughtful dispatches from inside the work.
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We write regularly about the ideas, tools, and practices shaping better public systems. View all blog posts or browse posts by theme to dig deeper into the topics that matter most to you.
Rebalancing agile in government
Agile practices can support meaningful public outcomes—when government teams lead with clarity. Drawing from recent client engagements, this post explores how public teams can rebalance vendor relationships, strengthen collaboration, and build processes that reflect their mission, values, and responsibilities to the public.
Who owns the user?
Government teams care deeply about the people they serve—but unclear roles can lead to confusion, duplicated effort, and missed opportunities. This post explores how product and design teams can clarify responsibility for user needs, strengthen collaboration, and build practices rooted in shared stewardship.
PDM meets HCD
Learn how government teams can break down silos between product management and design. This post explores common friction points and offers practical strategies for fostering collaboration, improving communication, and driving better outcomes in public service.