In Service: Notes from the Field
Tactical insights and thoughtful dispatches from inside the work.
Explore by topic
We write regularly about the ideas, tools, and practices shaping better public systems. View all blog posts or browse posts by theme to dig into the topics that matter most to you.
Summer 2026 interns
Meet Public Servants’ Summer 2026 intern cohort—a talented set of emerging illustrators, digital strategists, and researchers exploring the intersection of public service and creative practice. Get to know them in their own words.
The readiness challenge
Organizations often focus on whether systems are ready to launch. But readiness can mean something larger: understanding the people who will have to live with what we create. This essay explores innovation, human experience, and why the questions we ask early shape the systems people eventually rely on.
Summer creative and civic practice internship
Public Servants’ Summer 2026 creative and civic practice internship is a paid, part-time, remote contract role offering space for early-career creatives to contribute to real projects in design, storytelling, and public-interest work. Applications are open.
Spring 2026 interns
Meet the Spring 2026 Public Servants interns—a set of emerging designers, writers, and researchers exploring public service as a lived, ethical practice. In their own words, they share what draws them to civic work and what they hope to build this season.
Who owns the user?
Government teams care deeply about the people they serve—but unclear roles can lead to confusion, duplicated effort, and missed opportunities. This post explores how product and design teams can clarify responsibility for user needs, strengthen collaboration, and build practices rooted in shared stewardship.
Creative and civic practice internship
Emerging creatives have an essential role to play in shaping public systems. Public Servants’ Spring 2026 creative and civic practice internship is a paid, part-time, remote contract role offering space for early-career creatives to contribute to real projects in design, storytelling, and public-interest work. Applications are now open.
Design research with a heart
Design research in government and nonprofits isn’t just about collecting data—it’s about showing care. By grounding our work in human-centered, trauma-informed, and community-engaged approaches, we can uncover deeper truths, minimize harm, and generate insights that drive meaningful change. This is research with a heart: rigorous, respectful, and designed for public good.
Collaborate
Explore what’s possible with the right expertise.