In Service: Notes from the Field
Tactical insights and thoughtful dispatches from inside the work.
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We write regularly about the ideas, tools, and practices shaping better public systems. View all blog posts or browse posts by theme to dig deeper into the topics that matter most to you.
Anti-ego design
Anti-ego design isn’t about working quietly in the background—it’s about showing up with humility, listening deeply, and co-creating solutions that last. Here’s how to recognize and support designers who put outcomes and communities ahead of ego.
Summer Fridays: Recap 1
The first Summer Fridays session explored a provocative question: What if implementation was the most creative part of public work? Participants shared stories, challenges, and sparks of possibility—reframing implementation as a space for collaboration, experimentation, and care. Read the full recap and see what’s next in the series.
Why I started Public Servants LLC
I started Public Servants LLC to help reimagine how public systems serve people—with care, clarity, and the courage to do things differently.
PDM meets HCD
Learn how government teams can break down silos between product management and design. This post explores common friction points and offers practical strategies for fostering collaboration, improving communication, and driving better outcomes in public service.
Public servants in government
Public servants do the quiet, essential work that keeps government moving. This post explores their roles, challenges, and why supporting them is key to public trust.