In Service: Notes from the Field

Tactical insights and thoughtful dispatches from inside the work.


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We write regularly about the ideas, tools, and practices shaping better public systems. View all blog posts or browse posts by theme to dig deeper into the topics that matter most to you.

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What is a mayor

Mayors are among the most visible leaders in American local government, expected to set direction, respond in moments of crisis, and represent their communities. Understanding the role of a mayor helps clarify how leadership, operations, and public trust intersect in U.S. local government.

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Ideas & Essays Public Servants Team Ideas & Essays Public Servants Team

Public data restraint

In public service, more data often promises more insight. But responsible leadership requires knowing when not to collect certain information at all. This essay explores data restraint, informed consent, and the governance decisions that shape public trust over time.

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Ideas & Essays Public Servants Team Ideas & Essays Public Servants Team

Participation is designed

Participation is not a feature set. It is the product of the structures, platforms, and processes through which people encounter public institutions. When digital infrastructure lowers barriers, surfaces lived experience, and builds trust over time, engagement moves from symbolic to consequential—and public decisions improve.

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Civic Glossary Public Servants Team Civic Glossary Public Servants Team

Personally identifiable information (PII)

Personally identifiable information (PII) is the data public systems use to recognize people and make decisions about their lives. In civic contexts, it goes far beyond names and numbers—shaping access to care, housing, safety, and opportunity, and carrying both individual and collective histories.

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Ideas & Essays Public Servants Team Ideas & Essays Public Servants Team

What institutions owe the public

Democratic institutions are under strain—but their obligations to the public have not changed. Drawing from cross-administration reflections and lived experience, this piece outlines what public-facing institutions owe the people they serve: care, continuity, access, and accountability—especially in moments when trust is most fragile.

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Ideas & Essays Public Servants Team Ideas & Essays Public Servants Team

Digital inclusion is public service

A growing number of essential public services are now digital-first—but not everyone has reliable devices, broadband, or safe places to connect. Digital inclusion requires more than better interfaces; it means building systems that work across low-bandwidth environments, rural communities, older populations, and people experiencing housing instability. Public service must expand access, not simply shift who is included.

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News & Updates Public Servants Team News & Updates Public Servants Team

Creative and civic practice internship

Emerging creatives have an essential role to play in shaping public systems. Public Servants’ Spring 2026 creative and civic practice internship is a paid, part-time, remote contract role offering space for early-career creatives to contribute to real projects in design, storytelling, and public-interest work. Applications are now open.

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Ideas & Essays Public Servants Team Ideas & Essays Public Servants Team

Building alignment after an election

Post-election periods can create pressure to act fast, but urgency alone rarely leads to better outcomes. What public-sector teams need most in this moment is alignment—clarity on priorities, roles, workflows, and the public experience they aim to protect. This piece explores how governments can move from reaction to coordinated, people-centered action in the early months after an election.

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