In Service: Notes from the Field

Tactical insights and thoughtful dispatches from inside the work.


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We write regularly about the ideas, tools, and practices shaping better public systems. View all blog posts or browse posts by theme to dig into the topics that matter most to you.

News & Updates Public Servants Team News & Updates Public Servants Team

Spring 2026 interns

Meet the Spring 2026 Public Servants interns—a set of emerging designers, writers, and researchers exploring public service as a lived, ethical practice. In their own words, they share what draws them to civic work and what they hope to build this season.

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News & Updates Public Servants Team News & Updates Public Servants Team

One year in service

In our first year, Public Servants focused on building quietly alongside public teams. This reflection looks back on the work, the lessons, and the foundations that shaped our approach to public-centered design in 2025.

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Civic Glossary Public Servants Team Civic Glossary Public Servants Team

Employee Experience (EX)

Employee Experience (EX) reflects what it feels like to work inside public institutions—from the tools and training staff rely on to the culture, policies, and leadership they navigate. When EX is strong, employees are empowered to serve residents with clarity and care. When it frays, burnout, turnover, and system breakdowns follow. Supporting EX means supporting every other strand of the public experience.

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Tools & Frameworks Public Servants Team Tools & Frameworks Public Servants Team

How we decide who to work with

We built the Fit Snapshot to help us make thoughtful, values-aligned decisions about who we work with. This post offers a transparent look at how we assess potential partners—not to judge, but to make sure we can show up with care, clarity, and integrity.

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Collaborate

Explore what’s possible with the right expertise.