In Service: Notes from the Field
Tactical insights and thoughtful dispatches from inside the work.
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We write regularly about the ideas, tools, and practices shaping better public systems. View all blog posts or browse posts by theme to dig deeper into the topics that matter most to you.
One year in service
In our first year, Public Servants focused on building quietly alongside public teams. This reflection looks back on the work, the lessons, and the foundations that shaped our approach to public-centered design in 2025.
Employee Experience (EX)
Employee Experience (EX) reflects what it feels like to work inside public institutions—from the tools and training staff rely on to the culture, policies, and leadership they navigate. When EX is strong, employees are empowered to serve residents with clarity and care. When it frays, burnout, turnover, and system breakdowns follow. Supporting EX means supporting every other strand of the public experience.
Policies as promises: culture through care
Policies are more than legal documents—they’re cultural artifacts. At Public Servants, we design ours as promises: rooted in trust, care, and accountability, and built to grow with the people they serve.