In Service: Notes from the Field
Tactical insights and thoughtful dispatches from inside the work.
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We write regularly about the ideas, tools, and practices shaping better public systems. View all blog posts or browse posts by theme to dig deeper into the topics that matter most to you.
Who bears the costs of AI innovation?
AI is reshaping public systems, but not everyone benefits equally. This piece explores how long-standing power patterns reappear in AI—and what public leaders can do to ensure innovation strengthens, rather than erodes, public trust.