In Service: Notes from the Field
Tactical insights and thoughtful dispatches from inside the work.
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We write regularly about the ideas, tools, and practices shaping better public systems. View all blog posts or browse posts by theme to dig deeper into the topics that matter most to you.
Community Experience (ComX)
Community Experience (ComX) reflects how groups—not just individuals—interact with and are shaped by public systems. From neighborhood safety to schools, transit, and shared spaces, ComX influences whether communities feel supported or overlooked. Strong ComX fosters belonging and cohesion, while weak ComX deepens divides and distrust. Designing for ComX means designing for resilience across groups.
Public Servants at DotGov Design
Public Servants is proud to sponsor DotGov Design and AIGA DC this year. Our support goes beyond logos—we’re investing in access, mentorship, and the growth of communities that sustain public service design.
Anti-ego design
Anti-ego design isn’t about working quietly in the background—it’s about showing up with humility, listening deeply, and co-creating solutions that last. Here’s how to recognize and support designers who put outcomes and communities ahead of ego.